The benefits of implementing a call logging system for your business are numerous. They will depend on the type of your organisation and its requirements, and can be seen both internally and externally in a number of different ways.
Call logging is a method by which you can monitor and track your company’s incoming and outgoing calls, ensuring that you know how your company’s phones are being used and by whom. It works by allowing you to collect and analyse phone call data, recording the time and frequency of calls, as well as the conversations which take place.
How Call Logging Systems Can Improve Your Business
Companies which employ call logging systems have noticed they are able to improve:
- Call Effectiveness
- Customer Experience
- Compliance with FSA regulations (for certain companies)
- Employee Productivity
- and ultimately … Revenue
Call logging systems are able to confer all of these benefits by giving managers greater control over the quality and frequency of their company’s phone calls. By recording phone conversations managers find that they are able to identify and improve weak scripts, improve accountability by tracking communications between agents and customers, and implement training where necessary. In addition, identifying high call frequency times and monitoring departments will ensure that company calls are managed appropriately and appraisals are conducted, when and where required.
Finding the Right Call Logging System for Your Company
Before choosing your call logging system, it will be necessary to assess your company’s particular call logging needs and identify target areas which need improving, such as customer experience or performance management.
Depending on the size of your company, you may also wish to implement a call logging system such as the Lanonyx call logging system which will monitor company stats to allow for more effective telephone capacity management.
By choosing the right call logging system to effectively manage your company’s calling capabilities, call quality and calling frequency, you will find that your company experiences improvement across the board, from performance to revenue.