Do you still perform field service management on paper? You might think that a small business doesn’t warrant special software for this, but options have expanded, making it a more accessible and practical solution for companies of all sizes.
Where Small Business Can Save
Does your business entail the constant dispatch of service technicians out to various locations all over the region? If so, chances are that fuel is one of your biggest expenses – not to mention all of those hours of labor.
With field service management software, your business can streamline everything with optimized route planning. Having your team’s day perfectly scheduled and conveniently plotted means they’ll be spending less time on the road. What will they be doing instead? Completing more projects.
FSM software can also select and schedule the appropriate team members, as well as what tools or equipment they will need, for each job. This prevents repeat visits and increases customer satisfaction, so you spend the least amount of money doing things right the first time.
Customer Service, Reimagined
Speaking of customer satisfaction, FSM technologies are the best area in which to automate tasks in a business that depends on meeting customers where they’re at. Field service software can send emails reminding customers of their appointments, so there are no wasted trips.
It can also relay via email vital information that resolves any confusion regarding upcoming appointments, making customers feel at ease in knowing what to expect from your company’s visit.
Accuracy and Accountability
Owners and managers often struggle with trying to be in four places at once, keeping an eye on the staff that’s representing their business. But with field service management software, the burden is partially removed. Management knows where all employees and company vehicles are at all times – and the employees know this, too.
FSM makes inventory much simpler as well. It keeps track of stock and records what’s been used from your stock, on top of communicating what’s needed for each project. This essentially eliminates much of the planning required to complete any project, and keeps employees on task in the field, instead of tracking down what they need.
Ready to Upgrade
The main reason smaller operations need to look into FSM now is that options have made it so there’s no reason NOT to. Cloud storage has eliminated the need for companies to invest in and host servers to accomplish what larger companies have been doing for years, bringing them up to speed with the competition.
Furthermore, making the switch now will make upgrades easier in the future. If your business experiences a massive rise in inquiries and appointments a year from today, it will be easier to accommodate the demand if you already have the groundwork for automation and optimization in place.
If not, there’s no telling how many opportunities you just won’t have room for. Small business is great, but you can grow – without so many growing pains – into something faster, more competitive, productive, and always more cost effective with field service management software.