Based on practical realities of life, the following essential competencies are fundamental in business:
Leadership: This is the ability to lead, guide and motivate group of people to deliver results, build teams and encourage risk taking, initiative and responsibility.
The three styles of leadership commonly used are: The “iron fisted” or autocratic leader, who makes decision and gives orders without asking the opinion of employees. The “let’s vote” or a democratic leader, who gives group members a voice in decisions up to the group members. The “hands-off” or laissez-faire leader, who leaves all decisions up to the group members.
Strategic Thinking: This is the ability to think strategically about longer term goals, plans, needs and capabilities that address the needs of the business.
Teamwork: This is the ability to work cooperatively with colleagues, team, committee and subordinates across organisational boundaries to achieve shared goals.
Always say “We” not “I” We statement is a manifestation of team spirit, while I statement is a manifestation of individual spirit.
Service Focus: This is a desire to help meet the needs of others especially business partners, suppliers, customers and clients. The ability to respond to the changing needs of the stakeholders, while maintaining a high standard of quality is also service focus.
Relationship Building: This is the ability to identify, build and maintain formal and informal networks and productive relationships with both customers and clients. It includes leveraging on contacts of customers/clients in order to generate positive outcomes for the business.
Managing People: This connotes the ability to manage people to achieve maximum efficiency and productivity.
Achievement Drive: This refers to sustained energy and determination required to set and meet challenging objectives. It is also the ability to organise resources to achieve a standard of excellence in production and performance. This competence can be developed by planning carefully and sets goals for improving performance.
Business Acumen: This refers to clear understanding of key business drivers for performance and use of sound business practices. It also refers to ability to use sound commercial principles in all areas of responsibility.
Communication: This is the ability to effectively share ideas, thoughts, information and feelings with a diverse range of audiences to develop two-way understanding. It includes speaking, listening and written communication skills.
Flexibility & Adaptability: This is the act of openness and receptiveness to appropriate change in business environment. It is also the ability to manage and shift priorities as required, and to incorporate new approaches in support of changing business needs.
Continuous Learning: This refers to maintaining a commitment to personal and professional development, keeping abreast of current professional knowledge.
Authority and Responsibility: This refers to ability to direct the activities of other in order to achieve organizational goals.
Marketing and Strategy: Marketing is a social and managerial process by which individuals and businesses influence customer choices and obtaining patronage for their products and services. It includes the distribution channels for the product, pricing and terms of sale, promotion and advertising plan, visual merchandising, public relations, customer relations. Marketing strategy should entice customers to buy the product or service.