When people shop online, they want the process to be as fast as possible. It should be quick and easy for them to buy what they want, and receive it too. So the speed with which you fulfill orders is essential to customer satisfaction. If you receive feedback that your orders are taking too long to process, it may be time to look at your practices. There are many ways you can make your order fulfillment faster. From speeding up your website to improving your customer service, you can make alterations to better your sales. Start increasing customer satisfaction by using some of the methods below for faster orders.
Have a Fast Website
A slow website will put off many of your potential customers, and it’s especially frustrating when they’re trying to make a purchase. Luckily, there are many ways you can try to speed up your site for a better user experience. The first thing you should do is minimize the elements you have on each page so that they’re streamlined. Too much going on will cause a lot of HTTP requests that slow the site down. You should also try to increase your server response time, reduce the number of plugins you use and optimize your images. There are even more things you can do to speed up your site, such as enabling compression or optimizing CSS delivery.
Speed Up Your Payment Process
Once your site is speedy enough to enable your customers to reach the payment page, you need to make that faster too. If payment is taking too long, they could just give up and take their business elsewhere. One of the things that can slow down payment a lot is trying to identify customers’ identities. They often need to provide a lot of information, and manually checking them out can take a long time. Instead, it can help to implement something like IDology’s identity verification services. Their system makes ID testing fast and thorough, so you can protect your business and customers without it taking forever.
Take a Look at Your Shipping
When people are making their orders quickly, you need to be able to fill them quickly. Being able to ship items faster will help to improve customer service. It will also get your orders flowing better, so you don’t have an enormous backlog that’s slowly trickling out. It’s a good idea to give your customers different shipping options to let them choose how fast they want to receive their goods. That way, you can prioritize what you send out.
Improve Customer Service
The standard of your customer service also contributes toward how quickly you can process orders. Your customers need to be able to get hold of you if there’s a problem, just as you need to contact them as soon as possible. You should take a look at your communication via email, phone and instant messaging. Ask your customers how they rate your service and how they think you could improve.
You could find more sales coming in when you speed up your order processing and fulfillment. What’s more, you could see customer satisfaction go through the roof.