Home Business How to Use Wix Answers Help Desk Software to Support Millions of Business Customers

How to Use Wix Answers Help Desk Software to Support Millions of Business Customers

by Olufisayo
How to Use Wix Answers Help Desk Software

Businesses thrive when there is a dedicated customer support system in place to cater to the needs of buyers. Potential customers tend to overflow online ventures with questions and requests that are best managed through custom-built help desk software. There are lots of these customer support software out there, but nothing compares to the versatility of Wix Answers.

Powered by Wix, Wix Answers is the all-in-one customer support solution for businesses of all sizes. Having been utilized to support over 120 million users in twelve languages, Wix Answers is a necessity for all businesses with a human face. In order for a business to truly serve its users, it must be able to fully support them, as well as to derive value from every interaction.

This is where the Wix Answers help desk software comes in.

How to Use Wix Answers Help Desk Software

What Can Wix Answers Do For Your Business’ Target Audiences?

Each feature in Wix Answers is thoughtfully designed to provide maximum value to customers and a seamless all-in-one experience for customer support teams. Here are some of the amazing benefits you’ll get with the latest help desk software on the market:

  • Easily set up a fully branded help center in minutes

Wix Answers enables all businesses to create a thorough and adequately customizable help center for their customers. Within minutes, you can select from preloaded templates which are fully customizable to reflect your brand’s mission. All you need to do is create content and simply click “publish” to make your help center accessible to all. Your help center is complete with the Wix Answers knowledge base, which allows you to create and manage FAQs, step-by-step guides and articles.

  • Easily manage, track and prioritize support tickets from multiple channels

Business customers are often inclined to reach support centers via emails, phones and social media. You can easily track and manage all support tickets coming in from various channels from within the Wix Answers help desk. You will be able to address multiple channels queries from a single interface without ever leaving Wix Answers. You will also be able attach articles from your knowledge base straight into tickets and customize your contact forms to make it easy for potential customers to get in touch.

  • Acquire a built-in call center

With a dedicated knowledge base and one-of-a-kind ticketing system, you can top the all-in-one platform by acquiring a superior call center with Wix Answers. Customers will be able to call you and even request for callbacks from your own dedicated 1-800 number with ease. You can track the status of calls or send calls to specific agents through the help desk.

  • Help customers reach you from anywhere on your website

Wix Answers makes it easy for anyone to reach your ticketing system. With an embeddable widget that you can place anywhere on your website, customers will be able to access your knowledge base and create a ticket with a single mouse click.

  • Gain better insights into your business performance

With Wix Answers, you can easily gain insights into customer pain points and customer satisfaction. You will be able to evaluate how your ticket support system performs and how customers rate it, as well as analyze your team’s performance without ever leaving the Wix Answers help desk software. You will be able to analyze the success of your support system, product, and user experience.

Why Should an Online Business Be Interested In This Solution?

The answer is simple. Because Wix Answers helps you stay relevant to your audience. With a manageable and organized all-in-one help desk solution, you can fully support your users through various platforms and track your success. Not only is it a great solution, but the setup is quick and easy – no coding skills required. Furthermore, the help center is customizable and top of the class in its SEO performance.

New to the market, this help desk software is already enjoying rave reviews from reputable websites from around the world. No customer-facing business that needs a solution that will support its growth and its users can function without a way to easily manage communication. Signing up today is free and can be completed within minutes; the best business decision any internet-based businesses can make today.

“Get Wix Answers, the free customer service software that comes with a help desk, ticketing system, call center and more, built right in,” the product developers wrote. “With our easy to use, free help desk software, you’ll have all the tools you need to support your customers and your business. Wix Answers is the service desk software that’s quick to set up and free to use.”

Gain Insights into Wix Answers Dashboard

You can learn more about all the features that Wix Answers offers and see the platform live through their knowledge base. Get the Wix Answers help desk software for customer support today, and be in charge of your business growth through interactive customer experiences.

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